Privacy Policy
Last updated: November 2025
TH Insurance Brokers Pte. Ltd. (“THIB”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data obtained through our website https://www.thib.com.sg and its sub-domains (“Website”). It does not cover personal information that we may collect through offline channels, such as forms, applications, phone calls, or in-person interactions.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
Our practices regarding the collection, use, and disclosure of personal information are guided by the Personal Data Protection Act (PDPA). If you have any questions or concerns about how we manage your personal information, please reach out to us using the contact details provided at the end of this Privacy Policy.
1. Purpose
Personal data collected will be used only for purposes that are reasonable and relevant to our business functions and activities. We collect personal data only where it is necessary for business or legal purposes and with the individual’s knowledge and consent. The personal information that we may collect falls into the following categories:
(A) Information or data you submit voluntarily
In specific sections of our Website, you may be asked to provide personal information, including your name, residential or mailing address, and telephone number, in order to submit inquiries or request quotations. Any personal data collected will be used solely for purposes that are reasonable and directly related to our business functions and activities.
(B) Information or data that we collect automatically
When you visit our Website, we may automatically collect certain device information, such as IP address, device type, browser, general location, and usage data like pages viewed and links clicked. This information helps us analyse Website usage, improve our services, and enhance the user experience.
(C) Links to third party sites
Our Website may contain links to third-party websites. We do not endorse and are not responsible for the content, privacy practices, or any products or services offered on these websites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they may collect, use, and protect your personal information.
2. Third-Party Disclosure
Personal data is not disclosed to third parties inappropriately unless where such disclosure is necessary, or when one or more of the following conditions apply. It is including but not limited to:
(A) Service providers - That has been engaged by the Company to perform services on its behalf for specific business functions (e.g. service providers, contractors, cloud hosting partners, data intermediaries).
(B) With your consent - The individual has given explicit consent for the disclosure of their personal data to a third party.
(C) Legal and Regulatory Authorities -The disclosure is required by law, regulation, or a legal process (e.g. to comply with court orders or government requests). The disclosure is necessary for the establishment, exercise, or defense of legal claims.
3. Protection of Personal Data
THIB adopts reasonable administrative, physical, and technical safeguards to protect personal data in its possession or under its control. These safeguards are designed to prevent unauthorized access, collection, use, disclosure, modification, destruction, or any other risks to personal data and are reviewed periodically to maintain the confidentiality, integrity, and availability of personal data.
4. Transfer of Personal Data
Personal data will only be transferred across borders only when necessary for business functions and will also maintain a record of all cross-border data transfers and conduct a regular review to assess the effectiveness of the protective measures in place.
5. Retention Limitation and Disposal
THIB is committed to ensuring that personal data is retained for no longer than necessary to fulfill the purposes for which it was collected, or as required by law. Personal data will be retained based on the purpose(s) for which the data was collected, the need for ongoing access to the data to perform business operations or obligations and applicable legal or regulatory retention requirements.
Data that is no longer required for the purposes it was collected for will be promptly deleted or securely disposed in accordance with applicable retention periods.
If THIB engages third-party vendors for the disposal of personal data, the company will ensure that these vendors have adequate safeguards in place to protect the data and comply with applicable data protection laws. Contracts or service agreements with such vendors will include provisions requiring secure data disposal as well as confidentiality and data protection obligations.
6. Rights to Access and Correct
If you believe that your personal data is inaccurate, incomplete, or outdated, you have the right to request access to the personal data held by the company, and information on how your personal data has been used or disclosed within the past 12 months. Requests for access must be made in writing to the contact provided at the end of this Privacy Policy.
7. Do Not Call (DNC) Provisions
Individuals who wish to withdraw their consent to receive marketing communications may contact our Data Protection Officer using the contact details provided in this Policy and THIB will promptly honor such requests. All related communications will be discontinued within a reasonable time-frame and will update internal contact lists and relevant third-party vendors (if applicable) to reflect the opt-out request.
Note: Marketing messages refer only to promotional content and do not include service-related communications necessary for fulfilling contractual obligations.
8. Updates to this Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. The “last updated” date at the top of this Privacy Policy indicates when it was most recently updated.
Contact Us
For any inquiries, feedback, complaints, or requests regarding the Company’s handling of personal data, matters concerning the Do Not Call (DNC) Registry, or any other questions relating to our Privacy Policy, please contact us at:
The Data Protection Officer
Address: 71 Bukit Batok Crescent, #11-07, Prestige Centre, Singapore 658071
Email: admin@thib.com.sg
Mobile: +65 9449 2977
Office: +65 6515 5333