Delivering Our Promise of Peace of Mind

When unexpected events happen, we arehere to help you through them with clarity and care. With more than 25 years of experience, our team understands what you go through during moments of crisis.

You can count on us to guide you through your claim — with prompt advice, transparent communication, and hands-on support every step of the way.

Request for Claims Support

Claims Procedure

Should an accident occur, our dedicated team works hand in hand with insurers to provide expert guidance and timely assistance, so you can recover with confidence.

Motor

If you have been involved in a motor accident, here’s what to do:

  • When an accident occurs, do not panic. Stay calm and take note of the vehicle number and the driver’s name, address and contact numbers.

  • Take clear photos or videos of the vehicles, their positions, and any damages. Forward them to us and bring them to the authorised workshop.

  • Exchange insurance details with the other party or parties involved.

  • Please refrain from making any liability arrangement, offer or promise with regard to the accident.

    For private settlements, you may wish to give us a call at 9856 5321 or 9489 2977.

  • Ask for the name, address and contact numbers of the independent witnesses, if any.

  • Proceed to list of Reporting Centres to report the accident within 24 hours or the next working day of the occurrence of an accident regardless of whether you are claiming under your own policy.

  • For windscreen damage (provided it is covered), please call the warranty workshops before going down.

  • Make a police report if the accident involves:

    • Any injury case

    • A stolen vehicle

    • A government vehicle or property

    • A foreign vehicle

    • A pedestrian or cyclist

    • A “hit-and-run” case

  • If you require towing after business hours, please contact 9856 5321.

  • Submit a Claim

    Whether it’s for motor, travel, home, lifestyle or personal accident, we’re ready to assist you with your claim.


    Email Us
    ✉️ Claims@thib.com.sg

  • Speak to a Claims Officer

    If your matter is urgent or you prefer to speak directly with our claims team, we’re just a call or message away.


    Contact Us
    📱 WhatsApp: +65 9856 5321 / +65 9235 9919
    ✉️ Claims@thib.com.sg
    🏢 71 Bukit Batok Crescent, #11-07 Prestige Centre, Singapore 658071

    Business hours
    Monday to Friday: 9.30am to 6.30pm
    Saturday: Appointment Only
    Sundays & Public Holidays: Closed